Choosing a computer support company isn’t easy. There are no shortages of horror stories about incompetent computer repair “gurus” bungling jobs and causing MORE problems as a result of their loose morals or gross incompetence. I’m sure if you talk to your own friends and colleagues you will get an earful of the unfortunate experiences they have encountered in this area.
Why is this? Because the computer repair and consulting industry, along with a lot of other industries, has its own share of incompetent or unethical businesses who will try to take advantage of trusting business owners who simply do not have the ability to determine whether or not they know what they are doing. Sometimes this is out of greed for your money; but more often it’s simply because they don’t have the skills and competence to do the job right, but won’t tell you that up front. From misleading information, unqualified technicians, poor management, and terrible customer service, we’ve seen it all… and we know they exist in abundance because we have had a number of customers come to us to clean up the disasters they have caused.
Buyer Beware: The Computer Repair and Consulting Industry Is NOT Regulated
Here’s an embarrassing (and little-known) fact about my industry: it is not regulated like many other professional service industries which means ANYONE can claim they are a “computer repair expert.”
Automotive repair shops, electricians, plumbers, lawyers, realtors, dentists, doctors, accountants, etc. are heavily regulated to protect the consumer from receiving substandard work or getting ripped off. However, the computer industry is still highly unregulated and there are few if any laws in existence to protect the consumer – which is why it’s so important for you to arm yourself with the information contained in this blog series.
Anyone who can hang out a shingle can promote themselves as a computer expert. Even if they are honestly trying to do a good job for you, their inexperience can cost you dearly in your network’s speed and performance or in lost or corrupt data files. That is why we decided to offer this report. The information in this blog series is being provided to help raise standards within the computer repair and support industry, and to give YOU useful information to help you guard against the lack of ethics or incompetence of some companies and technicians.
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